Also, before then, Valve had a "one-time exception" to "no refunds" that you could use. I bought 2 copies of a game advertising co-op to play with a friend, on

Also, before then, Valve had a "one-time exception" to "no refunds" that you could use. I bought 2 copies of a game advertising co-op to play with a friend, only to discover it's local-only. (Steam didn't have separate "local/remote play/online co-op" labels yet) I opened a ticket and they refunded me as a "one time exception".