You're not paying for the support you're expecting. This was an oversight on your part to vent on HN instead of upgrading to the Business tier the past however

You're not paying for the support you're expecting. This was an oversight on your part to vent on HN instead of upgrading to the Business tier the past however many hours your systems have been down. You can face the same suspension issue with any cloud provider. A painful, but necessary lesson it seems.