Admittedly, spending 5+ hours trying to get a refund for something that cost $80 is counter productive. If you don't care if you ever do business with the compa

Admittedly, spending 5+ hours trying to get a refund for something that cost $80 is counter productive. If you don't care if you ever do business with the company again, and you have a clear reason for a refund that you have explained to them, and they refuse to help you, then a chargeback is a single, efficient way of putting an end to all of it. Plus it punishes the company, because the more chargebacks they have against them, the more it costs them to do business using credit cards.