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I run a very small audio plugin company as a side-hustle/just for the love of it. Refunds through my payment platform cost me money. I offer a very generous t
by richrichardsson 4y ago
I run a very small audio plugin company as a side-hustle/just for the love of it. Refunds through my payment platform cost me money. I offer a very generous trial (3 weeks unrestricted, nag screens after that). I think because of that no-one actually asks for refunds (or perhaps my plugins are good enough that everyone who buys is satisfied). I do offer refunds for accidental double purchases though (usually I'm the one who notices and pro-actively contacts the customer).
- that_guy_iain 4y agoI understand that refunds cost money. I have a SaaS boilerplate (https://getparthenon.com https://getparthenon.com) with a 30-day free trial and then still offer a 6-month refund policy (6-months if you pay for the year, the full currente month if you're paying monthly). Why? Because I believe in my product. I also don't want people to go around regretting buying it, if they try to make something it doesn't go well for them then they can have their money back. Also, not many people actually ask for refunds. So mostly, it's just a good policy to have that costs me very little.
- richrichardsson 4y ago> Also, not many people actually ask for refunds. So mostly, it's just a good policy to have that costs me very little. Actually this is a very good point and I think I very well may reconsider my position, because since no-one actually ever asks for a refund perhaps it would "look" better if I didn't explicitly insist that there are "no refunds".