3 ms·

> We do not offer refunds. Please make sure that you can login into your Slacks and that the app works for you by using the free test version. From my experien

> We do not offer refunds. Please make sure that you can login into your Slacks and that the app works for you by using the free test version. From my experience when someone says they don't offer refunds it's generally a sign that lots of people ask for their money back. I've not once dealt with a company that had a no refunds policy that was a good company to deal with.

gnufied 4y ago
It has a free version you can use. I am not sure if refunds for software purchases is the norm. Does Microsoft offers Windows or office purchase refunds?
- deleted 4y ago
  [deleted]
- that_guy_iain 4y ago
  It has a free version that is limited to the #general room which would mean for my random communities I wouldn't be able to test this out on the generic happenings. Nevermind a full blown work slack. > I am not sure if refunds for software purchases is the norm. Does Microsoft offers Windows or office purchase refunds? It is indeed the norm in the indie hacker world which this developer and product is part of. I don't think I've saw a software product that didn't come with a X-days money back promise. And yes, you can get a refund for Windows. You can go here https://answers.microsoft.com/en-us/windows/forum/all/return-purchase-of-windows-10/41d9011e-8009-49d3-91dd-14ab611a522a https://answers.microsoft.com/en-us/windows/forum/all/return... and see a Microsoft employee explain how to get one.
  - helge5 4y ago
    The demo version now actually supports multiple rooms (I think the 4 or 5 last you clicked). The bigger issue usually is the lack of XOXC support (as the general API gateway lacks a lot of API features). BTW: You can also get a refund. This is more to make sure that people actually try the thing before blindly buying something. Shrugs _does_ have limitations, so it's important to first test whether it fits the needs.
richrichardsson 4y ago
I run a very small audio plugin company as a side-hustle/just for the love of it. Refunds through my payment platform cost me money. I offer a very generous trial (3 weeks unrestricted, nag screens after that). I think because of that no-one actually asks for refunds (or perhaps my plugins are good enough that everyone who buys is satisfied). I do offer refunds for accidental double purchases though (usually I'm the one who notices and pro-actively contacts the customer).
- that_guy_iain 4y ago
  I understand that refunds cost money. I have a SaaS boilerplate (https://getparthenon.com https://getparthenon.com) with a 30-day free trial and then still offer a 6-month refund policy (6-months if you pay for the year, the full currente month if you're paying monthly). Why? Because I believe in my product. I also don't want people to go around regretting buying it, if they try to make something it doesn't go well for them then they can have their money back. Also, not many people actually ask for refunds. So mostly, it's just a good policy to have that costs me very little.
  - richrichardsson 4y ago
    > Also, not many people actually ask for refunds. So mostly, it's just a good policy to have that costs me very little. Actually this is a very good point and I think I very well may reconsider my position, because since no-one actually ever asks for a refund perhaps it would "look" better if I didn't explicitly insist that there are "no refunds".

gnufied 4y ago

It has a free version you can use. I am not sure if refunds for software purchases is the norm. Does Microsoft offers Windows or office purchase refunds?

deleted 4y ago
[deleted]
that_guy_iain 4y ago
It has a free version that is limited to the #general room which would mean for my random communities I wouldn't be able to test this out on the generic happenings. Nevermind a full blown work slack. > I am not sure if refunds for software purchases is the norm. Does Microsoft offers Windows or office purchase refunds? It is indeed the norm in the indie hacker world which this developer and product is part of. I don't think I've saw a software product that didn't come with a X-days money back promise. And yes, you can get a refund for Windows. You can go here https://answers.microsoft.com/en-us/windows/forum/all/return-purchase-of-windows-10/41d9011e-8009-49d3-91dd-14ab611a522a https://answers.microsoft.com/en-us/windows/forum/all/return... and see a Microsoft employee explain how to get one.
- helge5 4y ago
  The demo version now actually supports multiple rooms (I think the 4 or 5 last you clicked). The bigger issue usually is the lack of XOXC support (as the general API gateway lacks a lot of API features). BTW: You can also get a refund. This is more to make sure that people actually try the thing before blindly buying something. Shrugs _does_ have limitations, so it's important to first test whether it fits the needs.

richrichardsson 4y ago

I run a very small audio plugin company as a side-hustle/just for the love of it. Refunds through my payment platform cost me money. I offer a very generous trial (3 weeks unrestricted, nag screens after that). I think because of that no-one actually asks for refunds (or perhaps my plugins are good enough that everyone who buys is satisfied). I do offer refunds for accidental double purchases though (usually I'm the one who notices and pro-actively contacts the customer).

that_guy_iain 4y ago
I understand that refunds cost money. I have a SaaS boilerplate (https://getparthenon.com https://getparthenon.com) with a 30-day free trial and then still offer a 6-month refund policy (6-months if you pay for the year, the full currente month if you're paying monthly). Why? Because I believe in my product. I also don't want people to go around regretting buying it, if they try to make something it doesn't go well for them then they can have their money back. Also, not many people actually ask for refunds. So mostly, it's just a good policy to have that costs me very little.
- richrichardsson 4y ago
  > Also, not many people actually ask for refunds. So mostly, it's just a good policy to have that costs me very little. Actually this is a very good point and I think I very well may reconsider my position, because since no-one actually ever asks for a refund perhaps it would "look" better if I didn't explicitly insist that there are "no refunds".