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I thought this might break distance selling rules in the UK but it seems like you can "contract out" for streaming and download products as long as you get the
by icu 4y ago
I thought this might break distance selling rules in the UK but it seems like you can "contract out" for streaming and download products as long as you get the customer to accept a no refund policy prior to purchase.
Source: https://www.gov.uk/online-and-distance-selling-for-businesses https://www.gov.uk/online-and-distance-selling-for-businesse...
Imho this is sharp business practice and one of the reasons I still buy physical video games.
If there are any lawyers lurking, can this refund policy be circumvented if purchasing with a Credit Card under Section 75 of the Consumer Credit Act? I'm assuming you'd need to somehow prove it wasn't what you expected (accidental purchase)?
- xnorswap 4y agoIt looks like it still falls foul of this outlined on this page: https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling https://www.gov.uk/online-and-distance-selling-for-businesse... > [You must] take reasonable steps to let customers correct errors in their order That should cover accidental purchases at the very least.
- d1sxeyes 4y agoI think that “reasonable steps” here could be: “we asked the user to review their basket before checking out, and displayed a final list of everything in the order directly above the payment options at the last stage of the check out process.