We have SLAs which pay well but incur fines; we pick the hosting partners so we cannot exclude them as ‘act of god’ or something when they go down or something,

We have SLAs which pay well but incur fines; we pick the hosting partners so we cannot exclude them as ‘act of god’ or something when they go down or something, like this, happens because of them. 10 hours is a bizarre amount of time and would be very costly for many reasons.