I believe it's more an image/marketing issue. If you made -in your opinion- the best product or the most fun game you could make, it's difficult to stand by tha

I believe it's more an image/marketing issue. If you made -in your opinion- the best product or the most fun game you could make, it's difficult to stand by that statement and also acknowledge there could be something wrong with it. Publicly apologising takes away some of the brand value so that's something you only do as a last resort. Nintendo replaced my out of warranty broken Joycons for free btw.