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That sounds as if their share of the email replies causes more cost than the refund itself. Unless that's all AI replies now. In which case the solution is an A
by someweirdperson 4y ago
That sounds as if their share of the email replies causes more cost than the refund itself. Unless that's all AI replies now. In which case the solution is an AI that negotiates the refund.
- smcleod 4y agoYeah exactly, with one I was really annoyed about that they kept saying they don't have to provide refunds for digital goods and I kept supplying Australian consumer law, it got to about 80 emails over 6 months trying to get a reply - then I hunted down people who work at Sony and started guessing their emails, regional ceos, cios, support managers - you name it! Eventually one of them replied an issued a refund. Obviously my time is worth more than the refund but it was just the principle of it that cheesed me enough to keep pushing.