This is the only thing that keeps me from going insane. There is something properly cathartic about submitting a claim after a pointless back and forth with so

This is the only thing that keeps me from going insane. There is something properly cathartic about submitting a claim after a pointless back and forth with some customer support agent regarding these matters. You may also find more success by mentioning that you will be performing a charge back if the interaction does not conclude to your satisfaction up-front. At some level, every business cares about this way more than your $100 purchase. Too many charge backs can cripple your ability to operate as fees increase and processors drop your ass.