As I said, I have no clue on how Redhat's paid support compares to Sun's, although I know they hire lots of developers working on things throughout the entire s

As I said, I have no clue on how Redhat's paid support compares to Sun's, although I know they hire lots of developers working on things throughout the entire stack, so I'm assuming that if you paid enough they'd set one of their developers on your problem. I'm not qualified to judge how helpful they are though. Interestingly, I seem to have the entire opposite experience with unpaid support. If I asked nicely, I quickly got help about where to dig into the software and what to look for when fixing stuff. The programmers on the projects were quick to respond with requests for more information and suggested fixes, and often the problem was solved within a day or so. All I did was poke them on IRC. No support contracts at all.