It is equally impossible to deny the fact that it is much harder to get a user to download and install software than it is to offer the same features and servic

It is equally impossible to deny the fact that it is much harder to get a user to download and install software than it is to offer the same features and services via the browser. Unless you are interacting with the user/OS/hardware in a way that cannot be duplicated via the browser a web-based solution will always have a larger audience than a resident application.