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Not sure if user experience really matters that much in the enterprise. I say that because, in the enterprise, person making the purchasing decision isn't the p
by callmeed 18y ago
Not sure if user experience really matters that much in the enterprise. I say that because, in the enterprise, person making the purchasing decision isn't the person using the software. I would say they are more concerned about security, compliance, and integration with existing systems.
My last enterprise job was with a large shipping company (that drove brown trucks). Their internal software for call centers was far from easy to use. I offered to write apps internally but could never get anything green-lighted.
I'm not discounting user experience-I just don't think an enterprise startup can win on that alone.
- auston 18y agoI get your point. I guess I mean SaaS offerings in general. Because small businesses use them as well.
- callmeed 18y agoabsolutely. I think there are tons of opportunities for saas offerings targeted at small biz (the kind that use QuickBooks, not Oracle; that do $6M in revenue, not $6B). For them, user experience will go a long way.
- jasonlbaptiste 18y agoAmen. Mind if I use that quote "Quickbooks, not Oracle".
- jasonlbaptiste 18y agoseriously, so many companies are using green screen interfaces that change via using f3,f4,etc.! Quote that i always use and i dont know who to attribute: Enterprise 1.0 utilized decision making my one person, the CIO/CTO. Enterprise 2.0 is adopted by the users and the personnel inside the organization.