I dont understand why it goes from "person comes in (implicitly) demanding work" to "person doesnt even talk to me at all" in that scenario. I think if you have

I dont understand why it goes from "person comes in (implicitly) demanding work" to "person doesnt even talk to me at all" in that scenario. I think if you have had an empathetic "training session" previously such that they are aware of how you are going to evaluate requests, they will come with questions/conversation rather than requests/demands. Also these questions (I assume) are not rigid "bring a signed stakeholder form to me before we start", its an informal "Mr. X wants this worked on instead of (other thing)?" and they say "Yes". If later it turns out to be inaccurate then the requestor is now the boy who cried wolf and gets vetted much more strictly for future requests. Possibly with a signed stakeholder form before you start.