At least for those I have asked it seems like it is a combo of their plan going up for renewal so they get a "new phone" or that their work gives them a smartph

At least for those I have asked it seems like it is a combo of their plan going up for renewal so they get a "new phone" or that their work gives them a smartphone. Could be a simple as obtaining a smart phone isn't on the radar of top 10 things that will improve their life.