Most retailers also tell their employees to let theifs get away rather than physically confront them. Doesn't mean they "don't care if there's" theft. Of course

Most retailers also tell their employees to let theifs get away rather than physically confront them. Doesn't mean they "don't care if there's" theft. Of course they care! They just want the relevant authorities to deal with it instead of putting their employees in potentially dangerous situations. The article doesn't say whether the policy instructed employees to report the suspected fraud afterwards.