We've taken to reassigning tickets when getting consulted on something and while I was pretty skeptical about the practice, it actually works pretty well. Cowor

We've taken to reassigning tickets when getting consulted on something and while I was pretty skeptical about the practice, it actually works pretty well. Coworker needs your help, so reassigns ticket 1234 to you. You know the ticket's assigned to you, they can move on to something else without constantly getting questions about the status, etc. Some tools are better at tracking time from multiple people on one ticket than others, so YMMV.