It's about auditing. records for N years and demonstrable proof of tracking and reporting. Green = fine, red = investigate and report. Notifications are not g

It's about auditing. records for N years and demonstrable proof of tracking and reporting. Green = fine, red = investigate and report. Notifications are not good for archival or reporting purposes and are heavily abused by devs anyways for useless crap. Notification assumes you're watching non-stop. Email can get filtered, parsed on easily, and have longevity with a lot of solutions. Combined with the source database for the emails, you have two sources to meet regulations. And DMs from people are annoying. Chat apps do stupid things and give users too many features to be annoying and not effective with communication. Crap like teams makes it worse as it increases the ways you can spam people.by integrating with calls and calendars. A simple email and sql database is pretty fine, makes monitoring easy, and archiving even easier.