I'd agree if the assumption was that support was a situation commonly caused by user error - i.e. essentially paying for lack of user education on the system.

I'd agree if the assumption was that support was a situation commonly caused by user error - i.e. essentially paying for lack of user education on the system. But for situations that should be extremely rare, are extremely high impact, and (apparently) are not caused by user error, such as dropping user data because of some AI 'algorithm', there's no reason at all that that cost can't be amortized across the low-paying customer base. Most every other industry has some form of support cost amortization built into its pricing scheme. This is something Google should be able to handle, too.