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>Even as a paying customer, this is pretty embarrassing and there seems no recourse is possible? If you are paying for enterprise support (Google Workspace), y
by bragr 4y ago
>Even as a paying customer, this is pretty embarrassing and there seems no recourse is possible?
If you are paying for enterprise support (Google Workspace), you have a support path to address this with. If you don't have Google Workspace, well now you know why companies shell out for the enterprise product instead of playing fast and loose with the consumer tier SaaS services.
And before people jump at me for that being unreasonable, I'd counter argue that it's unreasonable to expect a company to pay a human to spend time helping you, when you only pay the company a few dollars, if that, per month.
- ledauphin 4y agoI'd agree if the assumption was that support was a situation commonly caused by user error - i.e. essentially paying for lack of user education on the system. But for situations that should be extremely rare, are extremely high impact, and (apparently) are not caused by user error, such as dropping user data because of some AI 'algorithm', there's no reason at all that that cost can't be amortized across the low-paying customer base. Most every other industry has some form of support cost amortization built into its pricing scheme. This is something Google should be able to handle, too.