Yeah I think I'm aligned with you. So many processes at my workplace are pointlessly "service now" driven and would be enormously more efficient if they were pr

Yeah I think I'm aligned with you. So many processes at my workplace are pointlessly "service now" driven and would be enormously more efficient if they were provided by API. I think a lot of legacy organisations are held back by having large departments of "non-coders" in infrastructure roles. It's a sticky local minimum. You can't automate without enough code-literates around to support things. But the non-coders tend to hire more people like themselves. They are swamped with their existing problems and believe more of the same to be the solution. So things don't get automated...