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Yeah, bus factor is real. I'm sure they later hired more people to manage the service. The point was that one person was able to manage the service without worr
by hintymad 4y ago
Yeah, bus factor is real. I'm sure they later hired more people to manage the service. The point was that one person was able to manage the service without worrying about operations. The service does not go down. People provision keys and certs via an API so business continues even if the person went on vacation -- the only impact was that no one would be there to add new features.
- xyzzy123 4y agoYeah I think I'm aligned with you. So many processes at my workplace are pointlessly "service now" driven and would be enormously more efficient if they were provided by API. I think a lot of legacy organisations are held back by having large departments of "non-coders" in infrastructure roles. It's a sticky local minimum. You can't automate without enough code-literates around to support things. But the non-coders tend to hire more people like themselves. They are swamped with their existing problems and believe more of the same to be the solution. So things don't get automated...