> When I read this though, I just think about how much time your developers are not actually developing because they're doing operational-side work. Cool. Cool

> When I read this though, I just think about how much time your developers are not actually developing because they're doing operational-side work. Cool. Cool cool cool. Now instead of doing these things that first time takes a few days, second time a few hours and after that are barely noticeable you dev your thing, then it goes to an Ops queue, which (hopefully next day) comes back with a big fat "heute leider nicht" because you did not understand how the queue works or something. You fix your thing, it goes back to a queue, etc etc. So your flow is still messed up and yout Time to First Eyeball has increased quite a bit as you have high latency round-trips with external parties. Obviously there is a tradeoff somewhere, does the dev know all the opsy things or does she know enough to only need to ops when the paved road is not enough or is it the good old "over the wall it goes".