I would disagree; they showed the problem they had, how they analysed the data to understand the problem, how they used that data to identify possible solutions

I would disagree; they showed the problem they had, how they analysed the data to understand the problem, how they used that data to identify possible solutions, how they selected the solution, and how they implemented an tested the solution. There are other organisations apart from Uber that have similar issues (although they are probably small in number). But there is a lot to learn from understanding their approach. Having said that it is much harder to learn from others' mistakes than your own. Learning from your own success is hard too. Learning from others' success is the hardest by far. At least we have a glimpse (albeit indirectly) in this article of the mistakes they made.