She did return the original immediately. Dell then "experienced shipping delays" sending a replacement for a couple months (locking her out of the ability to ju

She did return the original immediately. Dell then "experienced shipping delays" sending a replacement for a couple months (locking her out of the ability to just flat out cancel payments), and have now spent half a year refusing to do anything about the replacement also being defective, and insisting she isn't eligible for a refund when she plainly is.