The business model seems to go something like this: - Sell broken garbage at lower than average prices. - Deflect a lot of complaints just by outsourcing suppor

The business model seems to go something like this: - Sell broken garbage at lower than average prices. - Deflect a lot of complaints just by outsourcing support to an overworked call center with language barriers and constant redirects. - If someone suffers through that long enough, offer a replacement. - Drag feet shipping out the replacement, and send a different model of broken garbage. - Play real dumb when they try to return the replacement. That doesn't match the model you purchased/that doesn't match the original delivery date/we've already sent a replacement. - Stall indefinitely. - Bank on anyone buying a Dell being too poor to afford to take them to court over not honoring their warranty.