Well they can certainly offer free support for one-user, but for all users? There are a lot of 100-view, $1/year revenue accounts out there, and good quality c

Well they can certainly offer free support for one-user, but for all users? There are a lot of 100-view, $1/year revenue accounts out there, and good quality customer services (based in-developed-country, good benefits, smart, can solve problems) probably is in reality excess of $100/hour of fully burdened cost. On the steelmaning your argument side, there is definitely an argument for "common carrier" status for a lot of web technologies. This would guarantee universal access, fixed prices (either dollars or amount of data collected), and due process for disconnects. Governments could also mandate real ids with each account (therefore drastically reducing fraud and abuse in the first case).