No... charging for support is the most popular software business model, and in the enterprise sector, FAR more lucrative than selling the software itself. The

No... charging for support is the most popular software business model, and in the enterprise sector, FAR more lucrative than selling the software itself. The goal of the company charging for support (directly or indirectly through purchases) is to collect the support payment WITHOUT having to turn around and spend it on paying someone to solve problems. It's very much in the company's financial best interest to not have problems.