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Except I don’t assume that is valid. Google has plenty of money, they can easily afford support personnel, they’re just more interested in making money.
by colinmhayes 4y ago
Except I don’t assume that is valid. Google has plenty of money, they can easily afford support personnel, they’re just more interested in making money.
- metacritic12 4y agoWell they can certainly offer free support for one-user, but for all users? There are a lot of 100-view, $1/year revenue accounts out there, and good quality customer services (based in-developed-country, good benefits, smart, can solve problems) probably is in reality excess of $100/hour of fully burdened cost. On the steelmaning your argument side, there is definitely an argument for "common carrier" status for a lot of web technologies. This would guarantee universal access, fixed prices (either dollars or amount of data collected), and due process for disconnects. Governments could also mandate real ids with each account (therefore drastically reducing fraud and abuse in the first case).
- lokar 4y agoI don't think you have done the math on revenue per account vs support cost
- colinmhayes 4y agoThey can hire 20,000 support staff for a 2.5% profit hit. I don’t think you’ve done the math.
- metacritic12 4y ago20,000 is an arbitrary number without knowing the denominator. How many accounts do they have, how often would they need to support these accounts per year?
- colinmhayes 4y agoWell luckily 2.5% is an arbitrary number too. They’d have no problem scaling up to as many customer support people as they need. But yes, they would need to figure out how many staff members per account they need.
- jonas21 4y agoIf you scale it up over 100%, you won't be in business for very long.