>They don’t need to build a fully automated one-size-fits-all product experience It comes down to number of customers. At some point, even if they are paying,

>They don’t need to build a fully automated one-size-fits-all product experience It comes down to number of customers. At some point, even if they are paying, you need the scale and you will need to channel those fees towards putting in place the kind of automation that they are not planning to build.