This doesn't even apply only to software, generally. My company sell specially tailored storage servers, and we almost gave up on cheaper systems ( < 2000 euros

This doesn't even apply only to software, generally. My company sell specially tailored storage servers, and we almost gave up on cheaper systems ( < 2000 euros) because they concentrate most of the support problems, questions and rants. In fact, we have one customer buying us cheap systems (1500 euros) by the hundreds. We have very, very little problems with them. We have another customer with a whole bunch of big systems and a couple of small ones for tests, etc. No problem either. So it confirms that it's not so much the cheap system per se than the cheap customer which comes with problems.