this is right. I ran a fairly technical b2b SaaS product with hundreds of paid users and we had ~10 hours of support a month, most of which was driven by new fe

this is right. I ran a fairly technical b2b SaaS product with hundreds of paid users and we had ~10 hours of support a month, most of which was driven by new features. If you keep the product simple and build your docs into the product, you can get by with a few hours of support a week.