I usually apply to customer support/success role. My strategy to build a solid customer support system - - Always incorporate gifs with documentation and guide

I usually apply to customer support/success role. My strategy to build a solid customer support system - - Always incorporate gifs with documentation and guidelines - Create video and step by step tutorials unconditionally - Convert every customer interaction to an FAQ segment or a microblog - Avoid writing books as documentation blogs. Adopt w3school like writing habits. - Post your FAQs to stackoverflow. Two dummy accounts. One to post the questions, one to answer the question - Add every meta information and phrasing variations possible to commonly asked questions - Support/success staff should also be a part of the dev team so they can understand the product philoshophy and not just be a liaison of the dev. TLDR: Make customer interaction as google-able as you can.