Customer support can definitely be handled or “minimized” by what I’d call “extreme thoughtfulness”. Design your application with the correct abstractions, be r

Customer support can definitely be handled or “minimized” by what I’d call “extreme thoughtfulness”. Design your application with the correct abstractions, be ready to redesign everything from the ground up every two years as requirements change, and constantly try to create tooling that will help customers and CSMs serve as much as possible themselves.