I think this article came to me just when I needed it. I've been struggling whether to frame the services I offer as emotional conflict resolution, communicatio

I think this article came to me just when I needed it. I've been struggling whether to frame the services I offer as emotional conflict resolution, communication, or leadership, and after reading this article, I feel a lot more at peace that these skills may swirl together. I agree with the author that I've found it hard to distinguish which skills are being employed, because many are in such short interactions. I also feel a lot more confident in that the person in the story seemed to mostly be saying how she was feeling and how she imagined the other person was feeling—which is the core of the work I do. I feel a lot more hopeful and excited that no matter what I call the services, they may help people, and I wouldn't have found this article at this time were it not for HN. So, thank you, HN friends.