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The issue is not at all transparency, if your company once creates a business emergency by firing a significant portion of your customers, there’s really no rea
by colechristensen 4y ago
The issue is not at all transparency, if your company once creates a business emergency by firing a significant portion of your customers, there’s really no reason for anyone to trust you.
If you’re doing it for money, you’re either financially weak or just cheap and looking to save cash by making your fired customers reengineer to accommodate a new provider.
The only way you can fire a huge swath of customers like this is to provide them with an essentially unbounded offboarding runway and being willing to grandfather many in, perhaps raising rates after a generous grace period to encourage departure.
- bound008 4y agoThis point is very interesting. I was watching a PG interview on YC's resources for startups. An audience member asked about how to get pricing right early. Part of PG's answer (from autogenerated CC): you can always change your prices later though if you want to lower your prices no one's gonna complain and if you want to raise your prices you just grandfather your existing users which if you have exponential growth will always be a tiny subset of your total users and then no one will complain about that either https://www.ycombinator.com/library/85-a-conversation-with-paul-graham-sus-2018 https://www.ycombinator.com/library/85-a-conversation-with-p...
- bombcar 4y agoThis is so obvious that I’m surprised more companies don’t do it - even Google falls into these blunders.