I disagree. The service is free; they aren't obligated to do anything. If you want support, pay for it, via Fastmail or the like. People think they are entitled

I disagree. The service is free; they aren't obligated to do anything. If you want support, pay for it, via Fastmail or the like. People think they are entitled to not only a free email provider, but also free drive storage, free google docs, free search, free SSO, free calendar, and now free support. You're not entitled to any of that.