> 3) The solution for Google is really easy though: charge some fee for human support that keeps customer service requests to a manageable level. When it's a ge

> 3) The solution for Google is really easy though: charge some fee for human support that keeps customer service requests to a manageable level. When it's a genuine issue, people will pay some fee to get an actual trained person to pay attention to and hopefully resolve. Warning: totally hypothetical controversial opinion follows (I'm playing the devil here): From a game theoretical perspective, if you had to pay for support what prevents Google from intentionally blocking the accounts of random people so that they'll have to pay to contact support, who will then unblock the user?