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> Providing support should be required by law. I'm always extremely wary of the unintended consequences of legislation, and I think such a requirement could cr
by logicalmonster 4y ago
> Providing support should be required by law.
I'm always extremely wary of the unintended consequences of legislation, and I think such a requirement could create really negative incentives. If organizations were forced to be on the hook for customer service of anything they put online, creating any free stuff would present a business risk. You could say goodbye to many free services online with such a path forward.
- CogitoCogito 4y ago> You could say goodbye to many free services online with such a path forward. Maybe that's worth it?
- sfe22 4y agoNot for me, but got some good news for you. If you just use services that meet your needs (offer customer service to your standard), you are already set. Don’t try to use the monopoly that is supposed to work for all of us against me and many others. That makes one a tyrant.
- KptMarchewa 4y agoMaybe not "anything they put online" but "anything they put online and require account, reserving an option to terminate it without any human appeal path". I don't need support for Google Search, but would definitely need it for Gmail.