I don’t understand. What do you mean by `Converting something that is promised as free`? Gmail is still free. There are ads and upsells, but the core product do

I don’t understand. What do you mean by `Converting something that is promised as free`? Gmail is still free. There are ads and upsells, but the core product does not cost money to use. > We're all so complacent with terrible service from everything that we keep giving passes to very profitable companies that completely don't live up to some of the most basic principles of service provision. If you were complaining about a service that you pay money for, I’d understand. What level of expectation can you have of a privately offered free service? Common sense says none. I pay money for my email service because I think it’s worth it. I want a level of customer service available to me if I need it.