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Converting something that is promised as free, and especially after years of use into a paid service is extortion (the act, though not the crime). We're all so
by winternett 4y ago
Converting something that is promised as free, and especially after years of use into a paid service is extortion (the act, though not the crime).
We're all so complacent with terrible service from everything that we keep giving passes to very profitable companies that completely don't live up to some of the most basic principles of service provision.
Gmail is essential to many people now, changing accounts is like changing phone numbers... The attitude of allowing Google to simply shrug whenever they break promises, security, rules, and standards sets the bar for the entire tech industry. They should be held to a higher standard.
Their search and so many other things are tied into a very profitable network of information harvesting that can easily become weaponized against us all, it didn't start out that way at all. Just the ideal of them phasing out their slogan of "Don't be evil" was a huge sign of how they pivoted from promises to preying upon people. It's not a minor flub, it's calculated and quite irresponsibly conducted profiteering.
- peddling-brink 4y agoI don’t understand. What do you mean by `Converting something that is promised as free`? Gmail is still free. There are ads and upsells, but the core product does not cost money to use. > We're all so complacent with terrible service from everything that we keep giving passes to very profitable companies that completely don't live up to some of the most basic principles of service provision. If you were complaining about a service that you pay money for, I’d understand. What level of expectation can you have of a privately offered free service? Common sense says none. I pay money for my email service because I think it’s worth it. I want a level of customer service available to me if I need it.