It is very shitty support though. I attempted to get an issue fixed with backups not working. The first 5 emails were the google moron telling me how to start

It is very shitty support though. I attempted to get an issue fixed with backups not working. The first 5 emails were the google moron telling me how to start a backup, ignoring my clear communication that I'd run a backup and it didn't backup my data, as was clear by the space usage. The next 5-7 emails terminated when their suggestion was to remove the password from my phone. I'm not sure why that could have helped, but regardless, I can't have my phone without a password.