There are a handful of web forums where people discuss the hobby that my product is related to. They're pretty frank. In addition to reading comments about my p

There are a handful of web forums where people discuss the hobby that my product is related to. They're pretty frank. In addition to reading comments about my product, I also read both the praise and horror stories about other vendors, and try to form a picture in my mind of what really went wrong with the bad customer experiences.