4 ms·
I’ve noticed that asking leading _negative_ questions opens up people a lot. Me: “The lights are too bright, right?” (Hardware product) User: “No they are fin
by testmasterflex 4y ago
I’ve noticed that asking leading _negative_ questions opens up people a lot.
Me: “The lights are too bright, right?” (Hardware product)
User: “No they are fine but I wish the display was larger.”
I think questioning like this makes user comfortable criticising you.
- egfx 4y agoIt’s interesting that you picked up on this. I tweeted about it https://twitter.com/chamILYAn/status/1379140215407747073 https://twitter.com/chamILYAn/status/1379140215407747073
- nickff 4y agoThat's a brilliant tactic! May I ask where/how you learned it?
- testmasterflex 4y agoI’m very disagreeable and judging in my temperament by nature so it’s natural for me. Unfortunately it also means I can seldom enjoy anything and other people find me annoying. :/
- silisili 4y agoI was going to mention something similar! People by nature (usually) don't want to offend anyone, hence white lies and such. I've found by starting with my own insult/complaint, people feel more comfortable to open up a bit. Not just specific to products, btw, but anything you want an honest opinion on.
- tr1ll10nb1ll 4y agoI've been doing this for a while now. Good thing is, my audience is developers, so the feedback is detailed whenever I point something out to start a conversation. The next step is to just differentiate between actual feedback and opinions that are intertwined in so much of the information the user could pass to you haha.
- testmasterflex 4y agoI remedy this by quantity; I say the same thing to multiple users and listen attentively to the feedback. If enough people say the same thing (usually >2) then I know it’s something there that needs fixing.
- fendy3002 4y agoCunningham's law in action
- ayushchat 4y agoOh this is genius.. thanks for sharing.