We spend a lot of time and thought building out our incident management processes and tooling. We were not making things up as we went last night. https://sre.

We spend a lot of time and thought building out our incident management processes and tooling. We were not making things up as we went last night. https://sre.google/resources/book-update/managing-incidents/ https://sre.google/resources/book-update/managing-incidents/ is Google focused, but our flavor of incident response is not too far off.