Don't get me wrong - I was not defending them - I was just curious if they were actually charging a real cancellation fee (which would be far more outrageous) t

Don't get me wrong - I was not defending them - I was just curious if they were actually charging a real cancellation fee (which would be far more outrageous) than a refund fee. If they are at fault they should waive that imho - but just in general it's good to know that the refund clause exists. If you want to cancel, cancel on the last day of service to prevent the fee.