Whether you consider it an outage or not seems to be a political / PR thing these days. I used to work on a SaaS that relied on a handful of big customers to ma

Whether you consider it an outage or not seems to be a political / PR thing these days. I used to work on a SaaS that relied on a handful of big customers to make payroll. If their favourite stuff stopped working, hell ensued. On the other hand Atlassian pretended nothing was going on for a while recently, because they could afford to lose 400 customers.