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Ehhhh… I think it’s good (for us) that they do this, but I don’t think it’s a free ad (contrary to popular belief, not all news is good news, and this is bad ne
by Uehreka 4y ago
Ehhhh… I think it’s good (for us) that they do this, but I don’t think it’s a free ad (contrary to popular belief, not all news is good news, and this is bad news) and any sort of conversion rate on recruitment is probably vanishingly small (which would normally be fine, but incidents like these may turn off some actual customers, which is where actual revenue comes from).
I think their calculation (to the extent you can call it that) is that in the interest of PR and damage control, it’s better to get a thorough postmortem out quickly to stem the bleeding and keep people like us from going “I can’t wait to hear what happened at Cloudflare” for a week. Now we know, the customers have an explanation, and this bad news cycle has a higher chance of ending quickly.
- viraptor 4y ago> but incidents like these may turn off some actual customers Incidents - yes. But why would a post-mortem turn someone off? The incident happened regardless. Do you think anyone would be more likely turned off by reading how they solved it / plan to prevent it on the future than by silence?