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This was something I was surprised not to see directly addressed in terms of follow up steps. When discussing process changes, they mention additional testing,
by michaelmior 4y ago
This was something I was surprised not to see directly addressed in terms of follow up steps. When discussing process changes, they mention additional testing, but nothing to address what seems to be a significant communication gap.
- scottlamb 4y agoI'm sure they have a more detailed internal postmortem, and I imagine it'd go into that. This is a nice high-level overview. They probably don't want to bury that under details of their communication processes, much less go into exactly who did what when for wide consumption by an audience that may not be on board with blameless postmortem culture.
- michaelmior 4y agoYou're probably right, but if they're going to mention it as part of the problem, I would want to see it as part of the solution. However, I agree that they certainly shouldn't name names.