I've also been using them for years, managing 20+ servers across nearly all of their datacenters and the service has been fantastic, their support is exceptiona

I've also been using them for years, managing 20+ servers across nearly all of their datacenters and the service has been fantastic, their support is exceptional. I understand that its usually the payment service provider that charges for refunds, but in this case if you've been a customer for a year I would expect them to absorb that cost.